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Freight Claims

Our Partner carriers work hard to maintain the lowest claims ratio's of less than 1%. However, sometimes loss does occur. We are here to help you submit your claim and ensure it gets processed properly and as quickly as possible.

In the event your shipment is damaged or items are lost, be sure to make note of it on the delivery receipt before signing and giving to the driver. The Carriers require you file your claim within 15 days of delivery.

For concealed damage (internal damage not apparent until the package has been opened), you have 5 days from the delivery date to file a claim with the carrier and you must provide proof that the damage occurred while in transit.  For that reason, we recommend opening your shipment and checking for damage as soon as it arrives, while the driver is still present.

To file your claim please select your carrier from the table  below, which will take you directly to their claim form. Follow their instructions and include any requested documents

If you purchased cargo insurance for your shipment through us, we are happy to assist you in filing your insurance claim. You must still file with the carrier, as required by law. After you have submitted your claim to the carrier please fill out our insurance claim form and we will submit your claim to the insurance underwriter for processing.


You will need the FREE Adobe Acrobat Reader to view and print the carrier claims forms. Click on the image to download the Acrobat Reader.  

File a freight claim: Click on your carrier name below to file a claim.

 If you did not purchase insurance, we would still like to be notified of your claim. After you have filed with the carrier, please email: Claims and provide the following information.  


Bol # (P.A.F's Bol # not the carrier pro #)

Damage or loss amount

Details of Damage or loss
Although the carrier is responsible for processing claims, we will do our best to help on your behalf and ensure your claim is processed in a timely manner.
The standard claim processing time is 30-120 business days (1-4 months). The carrier must acknowledge your claim in writing within 30 days of receipt of claim and has up to 120 days to completely process.

You can check the status of your freight claim with the carrier by clicking on your carrier name below. You will need the carrier pro #, located on your delivery receipt.

Check claim status: Click on your carrier name below to check your claim status.

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