|Our Partner carriers work hard to maintain the lowest claims ratio's of less than 1%. However, sometimes loss does occur. We are here to help you submit your claim and ensure it gets processed properly and as quickly as possible.|
In the event your shipment is damaged or items are lost, be sure to make note of it on the delivery receipt before signing and giving to the driver. The Carriers require you file your claim within 15 days of delivery.
For concealed damage (internal damage not apparent until the package has been opened), you have 5 days from the delivery date to file a claim with the carrier and you must provide proof that the damage occurred while in transit. For that reason, we recommend opening your shipment and checking for damage as soon as it arrives, while the driver is still present.
To file your claim please select your carrier from the table below, which will take you directly to their claim form. Follow their instructions and include any requested documents
If you purchased cargo insurance for your shipment through us, we are happy to assist you in filing your insurance claim. You must still file with the carrier, as required by law. After you have submitted your claim to the carrier please fill out our insurance claim form and we will submit your claim to the insurance underwriter for processing.