Freight Claims

In the event your shipment is damaged or items are lost, be sure to make note of it on the delivery receipt before signing and giving to the driver. The Carriers require you file your claim within 15 days of delivery.

For concealed damage (internal damage not apparent until the package has been opened), you have 5 days from the delivery date to file a claim with the carrier and you must provide proof that the damage occurred while in transit.  For that reason, we recommend opening your shipment and checking for damage as soon as it arrives, while the driver is still present.

To file your claim please select your carrier from the table  below, which will take you directly to their claim form. Follow their instructions and include any requested documents

If you purchased cargo insurance for your shipment through us, we are happy to assist you in filing your insurance claim. You must still file with the carrier, as required by law. After you have submitted your claim to the carrier please fill out our insurance claim form and we will submit your claim to the insurance underwriter for processing.

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You can check the status of your freight claim with the carrier by clicking on your carrier name below. You will need the carrier pro #, located on your delivery receipt.